Shipping & Refund Policy
Please note that not all items will be shipped or delivered together. We do this to be able to bring you the best materials that we can manufacture with. We also try to deliver your products as quick as possible, which may force us to ship from multiple inventory management locations.
We try to have your order processed and shipped by the next business day. We don’t like waiting for our presents, we figured you would be the same.
If you wish to exchange any 88Ronin Apparel product for a different size or colour within Canada simply e-mail Service@88Ronin.com with information that includes your Name, Order Number, Item(s) and reasons for return, and what size or colour you would like us to send back. We will e-mail you a confirmation with our return shipping address and free shipping label.
88Ronin Apparel Co. is committed to ensuring that each customer is completely satisfied with his or her purchase. We are so confident in our products that orders can be returned for any reason within 30 days of the shipping date.
To expedite the returns process please send an e-mail to Service@88Ronin.com that include the Name, Order Number, Item(s) and reasons for return. We will e-mail you a confirmation with our free return label and shipping address.
When the returned item is received, the value of your returned item will be credited back as soon as our Returns Department has completed processing your return (usually within 7 business days).
Limited exceptions apply:
- Items must be returned within 30 days of shipping date.
- Items must have been unworn and unwashed or (no distinct odours, blemishes, signs of wear etc.) if the returns item fails this test, they will be returned back to you.
- Items must be completely free of any pet/human hair.
- Items must be free of any fragrance.
Please be sure to double-check that the items being returned meet these requirements prior to returning them. If we are unable to qualify the return, it will be up to you to provide additional shipping to return the item or it will be discarded.
DEFECTIVE / FLAWED PRODUCTS
88Ronin Apparel Co. stands behind all of our products. If your product has a workmanship or material flaw, you may return it for a full refund.
If you reside within Canada, simply e-mail Service@88Ronin.com with information that includes your Name, Order Number, Item(s), and a brief note explaining the requested action.
We offer international shipping via DHL Express Worldwide.
CANADA POST INTERNATIONAL CUSTOMERS BE ADVISED: On occasions, deliveries have taken up to 4+ weeks and there is no tracking if elect Canada Post. You might save a few dollars but you might have to wait. Your 1st Class mail shipment won’t be considered late or missing until after 8 weeks from confirmed shipment date.
IMPORTANT: 88Ronin Apparel Co. is not responsible for customs or duty charges incurred on international orders. Unfortunately, these costs are out of our control. Please check with your applicable country’s rates. Please note, any delay at customs may change your order’s transit times.
- You will be responsible for paying any and all additional charges for customs clearance.
- To estimate duties/taxes, use this calculator for import duties & taxes.
When customers select the shipping courier they want, 88RONIN is no longer responsible for the shipment once the courier takes possession.
Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions, customs agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
If you refuse a shipment from 88RONIN, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package returning to 88RONIN. This amount will be deducted from your merchandise refund. If the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
Free Returns Extra
Any FREE item from Black Friday deals will be deducted (cost of the free item) from the amount of merchandise returned, if dropping below deal marker (i.e. $75, $125, $150 & $200). 20% OFF Code will then be deemed invalid if return drops purchase amount below $200.
All “Flash Sale” items are final sale. If any “Flash Sale” item is sent back to the return address, the customer is responsible for the return postage back to their original shipping address.