Shipping & Refund Policy
Please note that not all items will be shipped or delivered together. We do this to be able to bring you the best materials that we can manufacture with. We also try to deliver your products as quick as possible, which may force us to ship from multiple inventory management locations.
We try to have order processed and shipped by next business day. We don’t like waiting for our presents, we figured you would be the same.
If for any reason you’re not completely happy with an item, please let us know and we will gladly replace it, or refund your payment. You are responsible for the cost of return shipping, but we will send you a replacement for no additional shipping charge.
To return an item, all you have to do is follow the instructions below:
- Items must be returned within 14 days of receipt of your purchase.
- Items that have been unworn and unwashed or (no distinct odors, blemishes, signs of wear etc.) if the returns item fails this test, they will be returned back to you
- Items must be completely free of any pet/human hair.
- Items must be free of any fragrance.
- Items must be returned in original packaging and in the same order they were received or will be subject to 15% restocking fee.
Please be sure to double check that the garment meets these requirements prior to returning them. If we are unable to qualify the return, it will be up to you to provide additional shipping to return the item or it will be discarded.
Any FREE item from Black Friday deals will be deducted (cost of free item) from amount of merchandise returned, if dropping below deal marker (i.e. $75, $125, $150 & $200). 20% OFF Code will then be deemed invalid if return drops purchase amount below $200.
All “Flash Sale” items are final sale. If any “Flash Sale” item is sent back to the return address, the customer is responsible for the return postage back to their original shipping address.
To expedite the returns process please send an e-mail to Service@88Ronin.com that include the Name, Order Number, Item(s) and reasons for return. We will e-mail you a confirmation with our return shipping address and further instructions.
When the returned item is received, the value of your returned item will be credited back as soon as our Returns Department has completed processing your return (usually within 7 business days).
If you received free shipping with your original purchase and request a partial refund, you will be charged the amount of the original order’s shipping cost if the total refund drops below our $150.00 free shipping policy.
When the exchanged item is received, we immediately process a new order for your exchange and ship it to you with no additional shipping charge.
For further questions or assistance with your return, please e-mail SERVICE@88RONIN.COM(no distinct odours, blemishes, signs of wear etc.) if the returns item fails this test, they will be returned back to you
We offer international shipping via DHL Express Worldwide.
CANADA POST INTERNATIONAL CUSTOMERS BE ADVISED: On occasions, deliveries have taken up to 4+ weeks and there is no tracking if elect Canada Post. You might save a few dollars but you might have to wait. Your 1st Class mail shipment won’t be considered late or missing until after 8 weeks from confirmed shipment date.
IMPORTANT: 88Ronin Apparel Co. is not responsible for customs or duty charges incurred on international orders. Unfortunately, these costs are out of our control. Please check with your applicable country’s rates. Please note, any delay at customs may change your order’s transit times.
- You will be responsible for paying any and all additional charges for customs clearance.
- To estimate duties/taxes, use this calculator for import duties & taxes.
When customers select the shipping courier they want, 88RONIN is no longer responsible for the shipment once the courier takes possession.
Customs policies vary widely from country to country; please contact your local customs office for further information. Note, on rare occasions, customs agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
If you refuse a shipment from 88RONIN, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package returning to 88RONIN. This amount will be deducted from your merchandise refund. If the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.